edrone

How can I switch to the Unlimited plan?

Justyna Andrzejak

Wioleta Jednaka

Weronika Kapias

Configure your account to take full advantage of the system 

ACCOUNT SETTINGS

Learn the differences between these types of messages and what kind of content you should use in each one!

What are transactional and marketing messages?

How to build a legitimate newsletter subscriber base?

Legal E-Marketing for Unknown Status

Patrycja Haber

LEGAL AND ADMINISTRATIVE ISSUES

By subscribing to the newsletter, the customer enters into a "digital content delivery agreement"

Omnibus Directive and Subscribing to Newsletter 2023

Marta Jabłońska

OMNIBUS DIRECTIVE

Privacy Policy update

Tips and steps to take before implementing the edrone tool

Be legally compliant by implementing edrone

We attach great importance not only to our compliance with the GDPR but also to the compliance of our technology partners.

Only quality partners cooperation

Make sure that users consent to the processing of their personal data!

Opt-in options in edrone

Everything you should know about customer's data protection

The Right to Be Forgotten

Implement Chat in accordance with the current law

Be RODO compliant by implementing BOK customer service tools

Where are the data stored?  What happens to the data after the termination of cooperation?

Processing of personal data and data security in edrone

Privacy Policy Update

Privacy Policy in edrone

Anita Szołdra

Michal Blak

Legal & GDPR

How to change the invoice mailing address?

In this article, you will learn how to get a duplicate invoice.

How to receive a duplicate invoice?

That is, what to remember when closing your account.

Deactivation of the edrone account

Declared base in edrone - what do you need to know?

Find out what options are available and who can benefit from paying by card.

Convenient card payments

Suspended account due to overdue payment

At edrone, we use a one-month billing period, which starts on the day of invoicing.

Billing Period

What should I do if my card payment has not been collected automatically?

How to access the Billing section?

Find out what information about your payments you can find under Billing!

The Billing tab - what does it contain?

Why do I not have access to the Billing tab?

Are you wondering what data are in the Billing section when you have more than one account in edrone?

Several accounts in edrone and data in the Billing tab

Check out what actions are required for each edrone payment notification!

Types of payment notifications

What are Pricing Tiers in edrone?

The Billing section contains information to keep you updated on the financial details of your edrone account.

How to find information about my plan?

How to cancel a subscription for a specific workspace or completely close your account

Cancelling subscription in edrone

How can I manage my contact limit when upgrading to the Unlimited plan?

Having trouble with card payment? Here's what you need to know

Mariana Mazzi

ACCOUNT ADMINISTRATION

Why import the contact database?

How to prepare a file to import?

Add your existing clients into your edrone CRM!

How to import a contacts database into edrone?

Find out why importing the database is so important and how to do it in two steps!

How to make the first database import?

History of imported contacts database

Why do I see a "Confirm contact import" notification?

How to add a single address to the database?

How to quickly modify a file before importing? Edit a database in just a few steps!

How to quickly modify a file before importing? Edit your database in just a few steps!

Importing phone numbers is a quick way to enable effective SMS communication and achieve better results.

How to Import Phone Numbers into the edrone System

Kasia Wolf

DATABASE IMPORT

How to export a database of user addresses from PrestaShop?

How to export a customer list from the IdoSell (IAI) platform?

How do I export the list of subscribers from the IdoSell (IAI) platform?

How to export customer’s database from Shopify?

How to export a customer list from the WooCommerce platform?

Learn how to export lists from your e-commerce platform

INSTRUCTIONS FOR EXPORTING CONTACTS FROM STORE PLATFORMS

Limits

ACCOUNT LIMITS

Find out how implementing a feed can be useful for you.

What is product feed? What are benefits of having it?

So where does edrone get its product information from?

How do shop integration and product feeds relate to each other?

Find out what feed standards we adopt and what the file requirements are.

Product feed requirements

How to generate a product feed?

Find out where you can add a feed in your account panel

How to import a product feed into edrone?

How do I change the frequency of product feed downloads?

Find out what availability designations the edrone system adopts

Availability indications for feed in standards: GMC, Ceneo and IdoSell (IAI)

Product feed vs. two language versions of the store - Can two product feeds be added to one account?

Products Tab in the edrone System

Magdalena Mamoń

Sławomir Pociecha

Provide to our system a complete dataset from your store.

PRODUCT FEED

How to add a product feed and what to pay attention to during import?

Product feed import mechanism description

Learn how to use the 'PRODUCT FEED' tab in your edrone account panel

'PRODUCT FEED' TAB - FEED IMPORT DOCUMENTATION

Find out what the reasons for not being able to download may be

The system can't download a product feed - what is worth to know?

The system has downloaded a product feed with errors - what should I do?

Adding Stock Availability Information Using CTX Feed for WooCommerce

QUANTITY Parameter – How to Add Stock Availability Information to the Product Feed

Verify your problem using ready-made articles

🔧 PROBLEM SOLVING

Expand your knowledge about your customers' interests and behaviors!

How to integrate edrone with Google Analytics

ADDITIONAL INTEGRATIONS

Data export in edrone

How to export a contact file?

How to export all clients from your database

Export detailed customer data and performance metrics!

Exporting Lists & Reports

DATA EXPORT

Website

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.