Each import is recorded in the History section, in the import settings (SETTINGS > IMPORT).
In the history table you will see the following information:
Import date - the location (e.g. Europe/Warsaw) indicates the time zone
File name: the name of the imported file with the extension
Status:
Completed - the import was successful
In Progress - the import is in progress or in queue
Failed - the import was not completed due to errors
Rows: the number of rows that have been processed
Import ID: a unique code that identifies the import in the edrone system. It is used by edrone support department for troubleshooting.
If you want to pass the import ID to support, click on the copy button to the right of this field.
Clicking the Dropdown button (down arrow at the end of each line) expands a summary with information on what data has been imported and how many addresses in the database have been updated.
Action | type of import performed |
File name | name of the imported file with expansion and information about the file size in MB |
Action for tags | Add - if we added tags to existing tags Overwrite - if we overwrote the existing tags |
Subscription status source | From file - if we mapped a column with subscription statuses Manual - if statuses are selected manually |
Action for duplicates | Ignore - if we ignored duplicate email addresses Overwrite - if we overwrote the data of existing addresses |
Added | number of new users in the database |
Updated | number of updated email addresses |
Skipped | number of skipped email addresses |
Total email subscribed customers Total sms subscribed customers
Total email unsubscribed customers Total sms unsubscribed customers
Total email unknown customers Total sms unknown customers | number of imported and updated email addresses with a given subscription status |
Mapped fields | file columns mapped during database import |
Tags | tags used during import |
Invalid | number of invalid rows in the file |
Deleted before import | addresses that were removed from the database before importing |
It is also possible to download the recently added customer database to our system. To do this, use the "Download" button in the left part of this section. The imported file can be downloaded for 7 days from the date of import.
Do you need additional help?
If you have any additional questions about importing your customer database into edrone, please contact us at hello@edrone.me