1. Navigate to the Clients → Import tab:
2. Click on New import
3. In the first step, select the appropriate settings
If you're importing phone numbers for email addresses that already exist in the database, choose the option Overwrite.
Ensure correct subscription status settings for both SMS and Email. SMS newsletters can only be sent to clients with a subscribed status.
If you encounter issues setting the appropriate subscription statuses, please contact us at hello@edrone.me or via chat.
4. Upload the previously prepared file:
Ensure your file contains columns for both email and phone number.
5. In the next step, map the columns from your file accordingly:
6. In the fourth step, you can optionally add a relevant tag to the imported contacts.
7. Confirm the settings and start the import process:
In our system, a phone number can only be assigned to one email address. If your file contains duplicate phone numbers, the number will be assigned to the email address that appears first.
Need more help?
If you have any further questions about the database import, please do not hesitate to contact us at hello@edrone.me