Exporting data is the process of retrieving data from the edrone system, for storage, analysis or further processing. There are several export options available in edrone, and each one gives you a download-ready CSV file with a different set of information.
Most of these exports are available in Customers > Contacts > Export customer lists. Some other reports have their own export button right on their source page — for example Wish List, Segments and Billing.
Every export now runs in the background: you'll get a notification when it starts, and the file downloads automatically once it's ready. Track its status in the Recent exports panel or on the full Exports page, under your account menu — export history is kept for 30 days, and files stay available for download for 7 days. What you see in the export history depends on your user permissions.
Export types available today:
All Customers
Low spend / Medium spend / High spend
Newsletters and automations — at least one channel
Unsubscribed — all channels
Automations only
Invalid phone number
Invalid email
Suppressed (its own export, on the Contacts page)
Wishlist Subscribers (its own export, on the Wish List page)
All Customers
The export file of all customers will contain all the collected data about your shop's customers, as well as the data you have supplied to the system via import.
Low / Medium / High spend
Customers segmented by total amount spent, based on their order history.
Newsletters and automations — at least one channel
Customers subscribed to receive newsletters and/or automations on at least one channel (email, SMS or WhatsApp).
Unsubscribed — all channels
Customers who unsubscribed from every channel and no longer receive newsletters or automations.
Automations only
Customers subscribed only to automations, not newsletters.
Invalid phone number / Invalid email
Contacts with a phone number or email in an invalid format.
Suppressed
The file contains addresses for which a hard bounce occurred during message delivery — a permanent bounce, unlikely to be resolved. This export has its own button on the Suppressed card, on the Contacts page — it's not part of the Export customer lists menu.
Wishlist Subscribers
The file contains users waiting to be notified of product availability, with the product ID, creation date, and the user's email address. This export is done directly from the Wish List page — it's not part of the Contacts export menu.
Engagements Report
This report is no longer part of the Customers > Contacts exports. To analyze the performance of sent newsletters and automations — including daily and per-channel breakdowns — go to Reports > Newsletters or Reports > Automations — each has its own Export CSV / Export PDF button.
Attribution Report
This report has moved: it's now under Reports > Orders. Click "Export CSV" and choose "Attribution Report". It contains the orders attributed to an edrone engagement over a specific time period, with the scenario type, attribution date, clicked link, etc.
Need more help?
If you have any further questions about file export, please do not hesitate to contact us at hello@edrone.me