Free access and integration
This is a very proactive approach that sets us apart from other similar tools in the market. In creating this tool, we focused on enhancing omnichannel features for our users. As a result, they can effectively manage communication with customers through WhatsApp, leading to increased sales and customer engagement. Our approach assumes that your success is also our success, so we created this tool with the aim of supporting your business to thrive in the dynamic world of omnichannel communication.
You will pay a monthly subscription for the contracted message package. A message (template) is considered used when it is sent and delivered. If the message is not delivered, the number of messages in your package is not changed.
WhatsApp Package Pricing
We understand how important it is to manage communication costs in your business. Below, you’ll find detailed information about the WhatsApp message prices available on our platform. The pricing depends on the number of messages you purchase.
Every package renews automatically each month and remains valid for 60 days
You may cancel your WhatsApp subscription at any time. If you do, your package will not renew in the next month."
How does it work in practice?
After adding WhatsApp to your subscription in edrone, you choose one of the available packages. Credits will be added to your account every month, according to the number of messages provided in the chosen package. Unused credits (templates) will roll over to the next billing period, so you don't lose them.
If a message is not delivered, it won't be considered valid, meaning it won't count as a send.
What are WhatsApp templates and what is a 24-hour window message?
In WhatsApp Business, there are two main methods of business communication:
message templates
messages within the 24-hour window.
Message templates are predefined messages that can be sent automatically to users in different situations, such as order status notifications or information about products added to the cart. They are approved by WhatsApp and can be sent outside the 24-hour window, regardless of the user’s last interaction. WhatsApp charges fees for sending and delivering templates.
Messages within the 24-hour window allow businesses to communicate with users for 24 hours from the customer’s last message. Within this window, messages can be sent without additional charges.
In short, WhatsApp Business charges fees for using and delivering templates, but does not charge for responding to user messages within the 24-hour window.
WhatsApp works in such a way that to initiate active contact with a user, you need to use a verified and WhatsApp-approved message template that complies with the platform’s guidelines. Using such a template generates costs. Once the template is sent and the customer replies, a 24-hour window opens, during which free communication with the customer is possible, with no additional charges. You only pay for the templates used and their delivery. Moreover, there are no charges when customers reply to business messages, as long as the business responds within 24 hours. The communication window is enforced by WhatsApp.
Templates can be used in the Custom Flow, Ready Flow, Newsletter, and Inbox functionalities.
After a customer’s message, a 24-hour window opens, during which all your replies in the Inbox are free of charge. Fees apply only for sending and delivering templates.
Why do they have to pay for WhatsApp shipments when the application is free?
WhatsApp Business is available for free for small and medium-sized businesses. However, there is a fee for using certain advanced features, including template functions and business message sending. WhatsApp aims to earn revenue from business communication services. Utilizing advanced features such as templates and business message sending requires infrastructure resources and technical support. Charging fees for business message sending may encourage companies to responsibly use business communication features and avoid abuse. These fees can serve as a filter, limiting the amount of unwanted or spam business messages.
Need additional help?
If you have any additional questions related to WhatsApp, please contact us via chat or email us at hello@edrone.me