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Mechanism of operation of the Viewed Products scenario
Mechanism of operation of the Viewed Products scenario

After which action is the Viewed Products scenario triggered?

Ilona Srebnicka avatar
Written by Ilona Srebnicka
Updated over a week ago

The trigger for the Viewed Products scenario message is when a user visits a product page.

The information about the viewed product is sent to the edrone system via the integration, specifically the product_view event. This event contains, among other things, such product data as:

  • product identifier (e.g. product_ids)

  • product name

  • product URL

  • product image URL

This data is stored in the system and used to complete the product information in so-called dynamic elements. As a result, any user who receives a message from this scenario will see the products he or she has previously viewed in his or her email.

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