The trigger for sending After Sale scenario message is when the user makes a purchase and the relevant event is sent to our system.
Then, after a time specified by you, the recipient will receive up to four messages within this scenario. You can also set specific amount thresholds. When these are reached, the message will be sent.
Information about the purchased product is sent to the edrone system via the integration, specifically the Order event. This event contains, among other things, such product data as:
product identifier (e.g. product_ids)
product name
product URL
product image URL
etc.
This data is stored in the system and used to complete the product information in dynamic elements. As a result, any user who receives a message from this scenario will see the products they actually bought in their email.
Need additional help?
If you have any further questions about the Abandoned Carts scenario, please do not hesitate to contact us at hello@edrone.me