If you receive a notification in the system or by email that edrone has lost access to the product feed or cannot reprocess the file on the first import, be sure to check the feed settings.
The system is unable to download a product feed when:
Access to the file has completely expired (i.e. when you open the file in the browser, you see a 404 or other error indicating an expired file)
Access to the product feed is password-protected
Access to the product feed is restricted to downloading from a specific IP.
The constant IPs from which edrone downloads the file is 34.240.145.237, 52.215.244.30, 52.48.202.28
Access to the feed is limited to downloads from selected countries
Do you need additional help?
If you have any additional questions about the product feed, please contact us at hello@edrone.me.