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The system can't download a product feed - what is worth to know?

Find out why edrone cannot download your feed and how to fix it with the Feed check

Written by Klaudia Lewandowska

If you receive a notification in the system or by email that edrone has lost access to your product feed or cannot process the file, open the “Feed check”. It shows the exact cause of the problem and what to do about it.


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Where to see what happened

  1. Open the account menu (bottom-left corner) and click Your store.

  2. Go to the Product Feed tab.

  3. In the “Feed check” card, look at steps 1 “Feed link” and 2 “File download”.

  4. Click “Show details” to see the cause and the “What to do” section.


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To learn what each step and status means, see Product feed check and statuses.


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Why edrone cannot download the feed

Instead of a generic message, the panel names the exact reason. The most common ones are:

  • Link problem: wrong URL, file not found (404 error), a web page instead of the feed file, a Google Merchant Center panel link or a cloud share page (not the file itself).

  • Access blocked: your store security or a firewall blocks the download (403 error), the feed is password protected (401 error), request limits apply (429 error), or access is restricted to specific IPs or countries.

  • Connection problem: the domain cannot be resolved, there is an SSL certificate error, the connection times out, or it is refused or reset.

  • Store server error (5xx errors).

  • File problem: the download was interrupted, or the XML file is empty or damaged.


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How to fix it

  1. Follow the instructions in “What to do”. They are tailored to your store platform and the detected security layer. For some platforms you may see AI-generated instructions, always clearly labelled.

  2. If the fix needs a technical person, use “Copy message for your developer or hosting provider” (available for most problems). The message includes the detected problem, technical details and next steps.

  3. After fixing, click “Check again now”. To import your products right away, use “Update now”.


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📌 Tip: single connection errors are retried automatically, also through other edrone proxy servers. A one-off failure needs no action – full instructions appear only if the problem persists.


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edrone IP addresses

Allow edrone IPs only when the Feed check asks for it, in the “edrone IP addresses to allow” section. In that case, add all of these addresses to your store or server allowlist:

34.240.145.237, 52.215.244.30, 52.48.202.28


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⚠ Important: the instructions don’t change anything in your store or hosting automatically. You or your developer need to make the changes. If the problem persists after that, contact our support.


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Need more help?

If you have any further questions about the product feed, please do not hesitate to contact us at hello@edrone.me

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