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How to add agents and manage access?
How to add agents and manage access?

Change access and notification settings for each user.

Weronika Kapias avatar
Written by Weronika Kapias
Updated over 3 months ago

To add a new Agent to your account, follow the instructions below.

Remember that only the user appointed as Super Agent can add new users to the panel.

1. Click on SETTINGS

Click on Settings

2. Click on AGENTS

Click on AGENTS

3. Add another team member

Enter their details - name, surname, and email address.

Click on Add new team member…

4. Click on SUBMIT

It is important that the invited Agent sets up a password from the email received (in the absence of an account). However, if the Agent invited by SuperAgnet has an account - he/she will receive information about the access he/she has been granted to the new workspace.

Click on Submit

5. Give permissions to the Agent

Newly added agents do not have any permissions by default. These can be assigned when adding a new agent and can later be freely modified in the permissions section available only for SuperAgents.

Click on Inbox/Chat…

If the agent does not have permission to a specific part of the system, that section in the Mission Control menu will be locked (it will turn gray and receive a padlock icon).

Click on Access Denied…

6. Customize notification settings

Notifications from a particular group are sent to all Agents added to the edrone account. You can edit these settings for a specific group of messages.

Click on Team Notifications…

It is not possible to separate notifications and reports to individual Agents. We can only completely disable/enable notifications from a particular group for all Agents.


Need more help?

If you have any further questions about managing accesses, please do not hesitate to contact us at hello@edrone.me

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