At edrone, constant improvement is in our DNA. We work closely with our clients to understand what is working and what could be even better.

Among the needs we discovered were the ability to assign different roles to different members of the team, and providing access to more than one store for the same user.

Our clients asked, and we listened! With the new edrone Workspace, our tool offers much more flexibility and control over user roles and account access.

This is a new feature that allows our clients to share a workspace among employees or partners (such as Marketing agencies).

A new permission-granting user status – a Super Agent – can assign particular permissions and decide which parts of the system other users – known as Agents – can view or access.

Moreover, Multi Factor Authorisation has been introduced to improve the safety of the system. MFA is mandatory for Agents who have access to more than one workspace, and optional for others.

There are two roles available for users:

NOTE: Agents can be promoted to Super Agent, but this title can be only disabled by contact with edrone's Support.

edrone's login screen lets you sign in with your email and password, or continue with Google, Shopify or Nuvemshop if your account is connected through one of those.

If you have access to more than one workspace, you'll be asked to choose one right after logging in. Users with access to more than one workspace must also complete Multi Factor Authentication (MFA) — learn more about MFA here.

To connect an additional store to your account, click your store's name at the bottom of the left-hand menu to open the account menu, then select + Add workspace.

Super Agents can view and manage everyone with access to the workspace. Click your store's name at the bottom of the left-hand menu to open the account menu, then go to Your Store > Agents.

Each team member appears in a list with their name, email, role (Super Agent or Agent) and status (joined, or invitation pending). Click a row to expand it and see more options.

Click + Add new team member and fill in their first name, last name and email. An invitation email is sent automatically — permissions aren't set at this step, you'll configure them afterward by expanding that Agent's row.

Expanding an Agent's row lets a Super Agent:

Super Agents don't have an editable permissions list — they already have full access to everything in the workspace. A Super Agent's role can only be removed by contacting edrone Support.

Permissions are only visible and editable by Super Agents. You can toggle the following on or off for an Agent:

Depending on your plan, you may also see Reviews, AI Chat, Resources and Billing listed — these can appear grayed out if they're not part of your current setup.

If an Agent doesn't have permission for a section, that part of the menu stays blocked for them.

Under Your Store > Store settings, you'll find the notifications your workspace receives about account-level events — like a failed or successful payment, an import finishing (or failing), or your account being suspended or deactivated. These are set for the whole team, not per Agent.

A Super Agent can remove an Agent at any time using the Delete button on their expanded row (see above).

A Super Agent's own access, or a workspace itself, can't be closed from within the account menu — contact edrone Support if you need to remove a Super Agent or shut down a workspace entirely.

Need more help?

If you have any further questions about the edrone Workspace, please do not hesitate to contact us at hello@edrone.me