In the edrone system, there are two types of users:
Super Agents, who have administrator access to the entire system; and
Agents, who are regular users that have access to specific features according to the permissions set by a Super Agent.
Please note that only Super Agents can invite a new Agent to the edrone Workspace.
To add a new Agent or Super Agent, go to SETTINGS > USERS.
You will see a list of all existing Agents and Super Agents. Below this list, you will find the Add New Team Member section.
Enter the new Agent's First Name, Last Name, and Email Address, then click the SIGN UP button.
An invitation will be sent to the provided email address, allowing the team member to manage your e-commerce Workspace.
If the invited Agent does not yet have an edrone account, they will be prompted to create a password.
If the Agent already has an edrone account, they will receive an email with information about accessing the new workspace.
When a new Agent is created, their account has no permissions assigned by default. Therefore, a Super Agent must assign the appropriate permissions as soon as the account is created.
Managing Team Permissions in edrone
You can manage agents' permissions and restrict access to selected sections. Only Super Agent can manage the permissions. The following permissions are available:
Access to Inbox
Possibility to import/export data from the system
Access to Settings
Access to Engagements
Access to Onsite
Access to Advertisement
Access to reports
Access to CRM
If an Agent does not have permission to access a specific area of the system, that section will be locked (grayed out and marked with a padlock icon).
To learn more about Agents and Super Agents, CLICK HERE.
Need more help?
If you have any further questions about adding new Agents, please do not hesitate to contact us at hello@edrone.me