We all know it's much more expensive to get new customers than it is to keep the ones you already have. Besides increasing how much your customers spend, you also want to increase how often they buy.
A great way to do this is with the Restore Customers Ready Flow. It automatically reaches out to customers who visited your store but haven't come back in a while, using personalized reminders across email, SMS and WhatsApp.
How to find the Restore Customers flow
Log in to your Workspace and go to Automations > Ready Flows. Select the Restore Customers card. The card shows what the flow does and which channels it uses (Email, SMS and WhatsApp).
This flow comes ready to use, with the logic already built in. Here's how it works.
How the flow works
When you open the flow, you'll see a visual diagram of its logic. The diagram is for reference only — you can't edit the steps directly on this screen.
Trigger: the customer visits your site.
Wait 7 days, to see if the customer comes back to the site on their own.
Send an email if they haven't come back, inviting them to return.
You can add more channels to this step with the + Add SMS and + Add WhatsApp buttons, so your message goes out on more than one channel at once.
Wait 14 days. If there's still no activity, edrone tries to reach the customer one more time.
📌 Tip: Click on the email node in the diagram to preview the message before it's sent.
Customize your settings
Click Settings in the top bar to open the settings panel:
Subscription status: for each channel (Email, SMS, WhatsApp), choose whether the flow sends messages to customers who are Subscribed, Unknown, or both.
Boost your results: turn on Smart Subject (AI Smart) to let edrone automatically optimize your email subject line with AI.
Test, activate and track results
Once your settings look good, use the buttons in the top bar:
Send test: send yourself a test message before going live.
Reports: check performance metrics, such as sends, opens, clicks and revenue.
Activate: turn the flow on.
👉 That's it — your Restore Customers flow is ready to bring customers back automatically.
Need more help?
If you have any further questions about the Restore Customers flow, please do not hesitate to contact us at hello@edrone.me