What’s new in edrone Reviews?
edrone Reviews is no longer a standalone feature — it is becoming an integral part of the entire edrone ecosystem: automation scenarios, newsletters and Ready Flow. Below you’ll find an overview of all the new features.
Reviews in automations (scenarios)
From now on, you can display customer reviews directly in messages sent via automations. This works in many scenarios, including:
Viewed products
Abandoned basket
Any scenario aimed at re-engaging undecided customers
edrone shops report an average +12% increase in conversion rates after adding reviews to automated emails (data from initial tests).
📌 Tip: Start with the abandoned cart scenario — this is where product reviews work most effectively.
Recommended Ready Flow with Reviews
A new tab with recommended workflows has appeared in the Ready Flow section. It clearly suggests where to use Reviews to maximise the impact of automation.
You no longer have to search blindly — ready-made scenarios supported by Reviews are now clearly marked.
Product reviews in newsletters
We’ve expanded the capabilities of the email editor. Product widgets have new features — you can now add and display customer reviews directly within the message.
Customers can see genuine reviews without leaving the email — in every newsletter and every campaign.
💡 Important: This feature is available in the email editor for all message types, not just in automations.
Changes to the pricing
We’ve changed the billing model for edrone Reviews — it’s simpler and cheaper. You can find the details directly in the edrone dashboard, in the Billing section.
What are we planning for future updates?
Reviews for previous orders — you’ll be able to send a review request to customers who bought from you before Reviews was implemented.
Store review widget in emails — the ability to add a general store rating widget to any message.
Refreshed Reviews interface — a more intuitive interface, fewer clicks.
Explore the differences between the Free and Paid versions and decide which model best supports your goals.
1. Start for Free: Build a strong foundation of trust for your store
The Free version of edrone Reviews is the perfect starting point. It allows you to launch your review-collection engine at no cost and display feedback on your storefront immediately.
What do you get in the Free package?
Import Reviews: Moving from another tool? Use our import feature to carry over your existing reviews.
Unlimited Collection & Sending: Collect an unlimited number of reviews and send as many review requests as you need using a dedicated automation scenario.
On-site Widget (Basic version): Display collected reviews directly on your store's website, building trust from the very first visit.
Full Transparency: View the rating distribution of your store and utilize review filtering options.
Customer Interaction: Post your own replies directly under customer reviews.
Export Option: Export your collected reviews to external files.
Review Preview: Access a preview of the last 20 reviews in the edrone panel.
2. Level Up: The power of the Full edrone Reviews version
The paid version is about more than just collecting stars. It is a comprehensive system for managing reputation, SEO, and customer loyalty, giving you a competitive edge.
Why upgrade to a Paid plan?
A. Google Integration
Your Google reviews can automatically flow into edrone Reviews (synced once a day). This keeps all feedback about your brand in one organized place.
B. Mediation System: Save relationships and ratings
This is the feature that makes a real difference. If a customer leaves a rating lower than 5 stars, you can initiate mediation.
How it works: The review becomes "blurred" in the website widget with a note that mediation is in progress. You contact the customer, resolve their issue, and then ask them to update their rating.
Security: If the customer doesn't respond, the system sends reminders (after 14 and 21 days). After 30 days, the mediation ends; however, if the customer chose not to respond, a notification appears on the blurred review. This proves to other shoppers that you truly care about your customers!
C. Reviews Aggregator – Your own business showcase
Every paid store receives a public ratings page at: https://edrone.me/reviews/[shop_name].
SEO Boost: Hundreds of reviews on a dedicated subpage within the edrone.me domain boost your brand's visibility on Google.
Ready-made Showcase: You can place a link to this page in your email footer, on Facebook, or in ads. It serves as ready-to-use proof of your reliability and commitment to customer relationships.
D. Advanced Widgets and Analytics
Access a full preview of all reviews in the panel (no 20-unit limit).
Utilize advanced widget layouts, including a dedicated product rating widget to be embedded directly on product pages.
Free vs Paid: Plans at a Glance
Feature | Free Version | Paid Version |
Number of collected reviews | Unlimited | Unlimited |
Import from other tools | YES | YES |
Sending review requests | Unlimited | Unlimited |
Review preview in panel | Only 20 | Unlimited |
Google Reviews integration | NO | YES (Daily import) |
Negative review mediation | NO | YES (with visibility lock) |
Public page (Aggregator) | NO | YES (SEO & Social Proof) |
Advanced product widgets | NO | YES |
Summary: Which one to choose?
If you are just starting out – choose the Free version. Let the system work in your favor, collect your first reviews, and see how much time automation can save you.
However, if your store generates regular sales and you want to actively present a professional image based on trust, improve your Google ranking, and have a review page that keeps customers with you for years – the paid version of edrone Reviews is an investment that will pay off instantly.
Do you need more help?
If you have any additional questions about implementation, please contact us at hello@edrone.me