Edrone Reviews - Overview

Collecting reviews in edrone is simple and lets you build trust with customers while influencing their purchasing decisions.

Go to REVIEWS > MESSAGES to review and customize the sequence of messages sent via email, SMS, or WhatsApp.

There are five types of messages in the sequence:

A) Store Review Request
Sent 2 days after an order by default (this timing can be adjusted).
👉 Helps you gather feedback on the overall shopping experience.

B) Product Review Request
Sent 3 days after an order to give the customer time to receive the product (timing can also be adjusted).
👉 Ensures you get meaningful product reviews.

C) Reminders
If the customer hasn’t submitted a review, edrone can send up to 3 reminders per review form.
👉 Maximizes the number of reviews without extra effort.

D) Thank You for Your Review
Sent automatically after the review is submitted.
👉 Builds customer goodwill and encourages repeat engagement.

E) Reply Notification
If you respond to a review, the customer is notified.
👉 Shows that their feedback is valued.

Each message type can be sent via email, SMS, or WhatsApp.

👉 To start collecting reviews, click the yellow “Start” button. This activates the message sequence and sends review requests automatically after each order.

Go to the Widget tab, choose from 10 different onsite widget designs, and display your reviews directly on your store.

👉 Builds trust with new customers and enhances purchasing decisions.

Responding to reviews demonstrates that your store cares about its customers.

How to respond in edrone:

A) Public Comment

B) Private Message

In the Overview tab, you can track activity and measure results:

Need more help?

If you have any further questions about Paid Onboarding and Dedicated Services, please do not hesitate to contact us at hello@edrone.me