Your customer made a purchase, liked it, and wrote a review on Google. Another left a comment on TrustMate. A third even wanted to review your store but gave up because they didn’t know what to write.

The result: social proof exists, but it often doesn’t appear where it actually influences the purchase.

The edrone Reviews widget was created to turn customer feedback into more trust, more conversions, and more sales.

With it, you can:

Reviews can be displayed at the most critical points in the buying journey, such as:

This way, social proof appears exactly when the customer needs more confidence to buy.

If a negative comment appears, it can first go through a moderation queue before publication.

This gives your team time to respond, resolve the issue, and protect your store’s reputation before the impact occurs.

All of this works with a per-order pricing model: predictable, scalable, and aligned with your store’s actual growth. edrone Reviews grows alongside your business and helps your store grow too. 🚀

Collecting reviews in edrone is simple and lets you build trust with customers while influencing their purchasing decisions.

Go to REVIEWS > MESSAGES to review and customize the sequence of messages sent via email, SMS, or WhatsApp.

There are five types of messages in the sequence:

A) Store Review Request
Sent 2 days after an order by default (this timing can be adjusted).
👉 Helps you gather feedback on the overall shopping experience.

B) Product Review Request
Sent 3 days after an order to give the customer time to receive the product (timing can also be adjusted).
👉 Ensures you get meaningful product reviews.

C) Reminders
If the customer hasn’t submitted a review, edrone can send up to 3 reminders per review form.
👉 Maximizes the number of reviews without extra effort.

D) Thank You for Your Review
Sent automatically after the review is submitted.
👉 Builds customer goodwill and encourages repeat engagement.

E) Reply Notification
If you respond to a review, the customer is notified.
👉 Shows that their feedback is valued.

Each message type can be sent via email, SMS, or WhatsApp.

👉 To start collecting reviews, click the yellow “Start” button. This activates the message sequence and sends review requests automatically after each order.

Collecting reviews works best when the customer experience is still fresh. With this feature, you can automatically send a review request after every order generated during live events.

This means you don’t miss any opportunity to gather feedback, even when sales happen quickly and in high volume.

Go to the Widget tab, choose from 10 different onsite widget designs, and display your reviews directly on your store.

First impressions matter—especially for new visitors. The “Best Opinions” widget highlights your top customer reviews and makes them clearly visible on your store.

Instead of customers searching for feedback, you show them your strongest social proof right away.

This helps you:

It works like a recommendation from your best customers—visible at the perfect moment.

Responding to reviews demonstrates that your store cares about its customers.

A) Public Comment

B) Private Message

Mediation allows you to respond directly to customer feedback and turn a negative experience into a positive one.

When a customer leaves a low rating, you can start a private conversation to better understand the issue, clarify misunderstandings, or offer a solution. Once the problem is resolved, the customer has the option to update their review.

This way, you’re not just collecting feedback—you’re actively improving customer satisfaction and showing that you care about every opinion.

Result: stronger relationships with customers, improved ratings over time, and more trust in your brand.

The mediation button appears automatically for every review that receives a rating lower than 5 stars. To start the process:

When the process is initiated, the review in the widget on your website becomes blurred.

The system ensures that your contact attempt is not overlooked. If the customer does not respond to the first message, edrone will send two automatic reminders: the first after 14 days, and the second after 21 days.

After 30 days from the start of mediation, the blur automatically disappears, and the review becomes fully visible. If the mediation ended without a response from the customer, the blur remains, and information is displayed stating that the review was mediated but the customer did not respond.

Effective mediation is one that turns a dissatisfied customer into a loyal brand fan.

In the Overview tab, you can track activity and measure results:

edrone Reviews pricing is simple and cascading — it grows together with your store. Each tier applies only to orders within its range.

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Even if you run multiple shops, your billing stays simple — one fee based on your total orders. No extra costs per shop and no need to manage multiple subscriptions.

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The free version of edrone Reviews is a great starting point to begin collecting customer feedback and building initial trust.

However, as your store grows, the paid plans unlock more advanced features that help you get more value from every review.

With the free plan, you can:

With the paid plan, you can:

In short: the free plan helps you get started, while the paid plan helps you actively manage, improve, and maximize the impact of your reviews.

You can see more details regading the two versions here

Need more help?

If you have any further questions about Paid Onboarding and Dedicated Services, please do not hesitate to contact us at hello@edrone.me