What is edrone Reviews?
Edrone Reviews is an on-site widget that turns customer feedback into a sales engine. It automatically collects reviews (with AI-powered suggestions to help customers who don’t know what to write), imports reviews you already have from Google, TrustMate, Zaufane, or similar platforms, and distributes this social proof across your website and marketing automations. Smart moderation helps you manage negative feedback before it goes live — giving you time to respond, resolve issues, and protect your store’s reputation without last-minute damage control. All of this comes with fair, order-based pricing that is predictable, scalable, and aligned with your store’s real growth.
How to Start Collecting Reviews in edrone
Collecting reviews in edrone is simple and lets you build trust with customers while influencing their purchasing decisions.
1. Message Settings
Go to REVIEWS > MESSAGES to review and customize the sequence of messages sent via email, SMS, or WhatsApp.
There are five types of messages in the sequence:
A) Store Review Request
Sent 2 days after an order by default (this timing can be adjusted).
👉 Helps you gather feedback on the overall shopping experience.
B) Product Review Request
Sent 3 days after an order to give the customer time to receive the product (timing can also be adjusted).
👉 Ensures you get meaningful product reviews.
C) Reminders
If the customer hasn’t submitted a review, edrone can send up to 3 reminders per review form.
👉 Maximizes the number of reviews without extra effort.
D) Thank You for Your Review
Sent automatically after the review is submitted.
👉 Builds customer goodwill and encourages repeat engagement.
E) Reply Notification
If you respond to a review, the customer is notified.
👉 Shows that their feedback is valued.
Each message type can be sent via email, SMS, or WhatsApp.
Sending via SMS or WhatsApp uses credits from your message pool.
👉 To start collecting reviews, click the yellow “Start” button. This activates the message sequence and sends review requests automatically after each order.
Reviews accompanying live events
Collecting reviews works best when the customer experience is still fresh. With this feature, you can automatically send a review request after every order generated during live events.
This means you don’t miss any opportunity to gather feedback, even when sales happen quickly and in high volume.
“Best Opinions” widget
First impressions matter—especially for new visitors. The “Best Opinions” widget highlights your top customer reviews and makes them clearly visible on your store.
Instead of customers searching for feedback, you show them your strongest social proof right away.
This helps you:
Build trust instantly
Reduce hesitation before purchase
Reinforce the value of your products
It works like a recommendation from your best customers—visible at the perfect moment.
2. Publish Reviews on Your Website
Go to the Widget tab, choose from 10 different onsite widget designs, and display your reviews directly on your store.
All published reviews include a verified purchase badge, confirming their authenticity.
👉 Builds trust with new customers and enhances purchasing decisions.
3. Manage Reviews
Responding to reviews demonstrates that your store cares about its customers.
Helps resolve negative situations before they escalate
Explains issues and offers solutions
Influences purchasing decisions, as customers read not only reviews but also your responses
How to respond in edrone:
A) Public Comment
Visible to everyone
Appears in the widget on your website
👉 Increases transparency and credibility
B) Private Message
Sent from the inbox via email
Not displayed in the widget
👉 Useful for private customer support
How can I mediate reviews?
Mediation allows you to respond directly to customer feedback and turn a negative experience into a positive one.
When a customer leaves a low rating, you can start a private conversation to better understand the issue, clarify misunderstandings, or offer a solution. Once the problem is resolved, the customer has the option to update their review.
This way, you’re not just collecting feedback—you’re actively improving customer satisfaction and showing that you care about every opinion.
Result: stronger relationships with customers, improved ratings over time, and more trust in your brand.
IMPORTANT! The mediation option is available exclusively to users on a paid edrone Reviews plan.
When and how to start mediation?
The mediation button appears automatically for every review that receives a rating lower than 5 stars. To start the process:
Go to the Reviews > Overview tab.
Click the View Details button next to the selected negative review.
Select the Start Mediation option.
In the window that opens, type your message to the customer. Once confirmed, the system will redirect you to the Inbox section, where you will continue the conversation.
What does a review look like during mediation?
When the process is initiated, the review in the widget on your website becomes blurred.
It will display the message: "This review is hidden due to mediation."
However, store visitors have the option to manually disable the blur to read the content of the review.
Automatic reminders and deadlines
The system ensures that your contact attempt is not overlooked. If the customer does not respond to the first message, edrone will send two automatic reminders: the first after 14 days, and the second after 21 days.
After 30 days from the start of mediation, the blur automatically disappears, and the review becomes fully visible. If the mediation ended without a response from the customer, the blur remains, and information is displayed stating that the review was mediated but the customer did not respond.
Best mediation practices
Effective mediation is one that turns a dissatisfied customer into a loyal brand fan.
Propose a solution: Do not ask to change the rating at the very beginning. First, offer concrete help, such as a product exchange or a dedicated discount for future purchases.
The right moment to ask: Only ask to edit the rating once you are sure the problem has been resolved and the customer is satisfied with the complaint handling.
IMPORTANT! Remember that each negative rating can be mediated only once.
4. Reports
In the Overview tab, you can track activity and measure results:
Average ratings
Number of store reviews
Number of product reviews
Number of messages sent
Number of messages opened
Distribution of ratings
Use these insights to monitor performance and optimize your review strategy
5.How pricing works
Edrone Reviews pricing is simple and flexible — it grows together with your store.
The cost depends mainly on the number of orders in your store, because each order is a chance to collect a review. This means you only pay more when your business is actually growing.
There are no complicated setups or hidden limits. You can start collecting reviews quickly and scale the feature as your sales increase.
Why this matters
This model ensures you invest in reviews only when they bring real value. More orders → more reviews → more trust → more conversions.
It’s a natural cycle that supports your growth without unnecessary risk or upfront costs.
Simple billing for multiple stores:
Even if you run multiple shops, your billing stays simple — one fixed fee based on your total orders. No extra costs per shop and no need to manage multiple subscriptions.
Additional channels like SMS are completely optional, so you only pay when you use them.
Billing
Edrone Reviews uses a simple advance payment model that lets you start risk-free and pay based on real results.
First month — get started easily
At the beginning, you only pay a fixed fee:
👉 PLN 49
👉 No charges for orders
This means you can launch Reviews, start collecting feedback, and see the impact on your store without any additional costs.
From the second month — pay for real usage
From the next billing period, your cost is calculated as:
👉 PLN 49 + (number of orders from the previous month × PLN 1)
In practice, it’s very simple:
you use the feature first, and then you pay based on how many orders your store generated.
Free vs Paid plan – what’s the difference?
The free version of edrone Reviews is a great starting point to begin collecting customer feedback and building initial trust.
However, as your store grows, the paid plans unlock more advanced features that help you get more value from every review.
With the free plan, you can:
Start collecting reviews from your customers
Build basic social proof
With the paid plan, you can:
Collect more reviews at scale as your orders grow
Use review mediation to improve low ratings
Highlight top feedback with features like the “Best Opinions” widget
Fully integrate reviews into your automations
In short: the free plan helps you get started, while the paid plan helps you actively manage, improve, and maximize the impact of your reviews.
You can see more details regading the two versions here
Need more help?
If you have any further questions about Paid Onboarding and Dedicated Services, please do not hesitate to contact us at hello@edrone.me