1. I previously collected reviews using another tool — can I import them into edrone?
Yes — you can import reviews from other tools (such as TrustMate, Zaufane, or Google) into edrone.
This means you don’t lose the reviews you’ve already collected and can immediately start using them in your store and marketing activities.
The import is based on a file (e.g. CSV) exported from your previous system. After importing, reviews are assigned to customers and products, allowing you to:
display them on your website as social proof
use them in marketing campaigns
build your store’s credibility from day one
This means you’re not starting from scratch — you’re transferring your reputation into edrone and continuing to grow it.
How to export reviews from TrustMate and Zaufane
TrustMate
Log in to your TrustMate account;
Go to the Reviews section;
Select the export option;
Download the CSV file.
Zaufane
Log in to your Zaufane account;
Open the customer reviews section;
Select “Export data”;
Download the CSV file.
Google Reviews
Google does not provide a simple CSV export option, but you can use one of the following methods:
Option 1: Prepare the file manually (simplest solution)
Open your Google Business Profile;
Go to the Reviews section;
Copy:
review content
rating (number of stars)
review date
Add the data into a CSV file.
You can then import this file into edrone and immediately use your collected reviews in your store.
How to integrate Google Reviews with edrone Reviews
You can also connect Google Business Workspace (Google Reviews) with edrone Reviews to import reviews and centralize your store reputation management in one place.
The integration is quick and simple, in just a few steps, your Google reviews will be available inside the edrone platform.
To perform the integration, the user must have manager access to the Google Business Workspace that will be connected.
How to connect Google Reviews to edrone Reviews
Follow the steps below:
Access the edrone platform;
Go to Reviews > All Reviews;
Click Import;
Select Google Business;
Click on Connect;
Log in to your Google account;
Accept the requested permissions;
Choose the person/workspace you want to connect inside the edrone pop-up;
Click on Connect again.
Done! The integration will be completed and your Google reviews can now be imported into edrone Reviews.
Why integrate Google Reviews?
Centralizing reviews in a single environment makes it easier to monitor your brand reputation and helps your team respond to customers more quickly.
Additionally, gathering reviews from different channels allows you to:
better track customer perception,
increase trust in your store,
strengthen social proof,
and use real feedback to improve the shopping experience.
With everything organized inside edrone, it becomes much easier to turn reviews into a growth tool for your eCommerce.
2. Can I export my reviews from edrone?
Yes — however, please note that you can only export reviews collected directly through edrone. The exported file will be in CSV format.
3. What does the store review form look like?
The form asks customers to leave a star rating. Customers can also expand their review using AI-generated text suggestions.
4. What does the product review form look like?
The form asks customers to leave a star rating. Customers can also expand their review using AI-generated text suggestions.
5. Can I edit the questions or customize the review form?
At the moment, this is not possible, but we plan to introduce this functionality in the future.
6. How much does the edrone Reviews module cost?
Fixed monthly fee
👉 PLN 49
This fee covers access to the Reviews feature and review collection automations.
Order-based fee
Our pricing model is simple and scalable — it adjusts to the size of your business.
The fee depends on the number of processed monthly orders, so you only pay according to your store’s scale.
Tier | Orders per month | Price per order |
1 | 0–100 | 0,99 zł |
2 | 101–250 | 0,76 zł |
3 | 251–500 | 0,60 zł |
4 | 501–1000 | 0,45 zł |
5 | 1001–2000 | 0,32 zł |
6 | 2001–3500 | 0,26 zł |
7 | 3501–5000 | 0,23 zł |
8 | 5001–10000 | 0,14 zł |
9 | 10000+ | 0,14 zł |
7. How can I purchase edrone Reviews?
If you have not used another review collection tool before, simply choose a package and complete the payment by connecting your payment card. The edrone Reviews subscription will be added to your regular edrone license invoice.
If you are migrating from another review solution, contact edrone support at hello@edrone.me. We will help you with the migration process and tailor the offer to your needs.
8. How does the edrone Reviews billing model work?
The billing model works on an advance payment basis.
First month
You only pay:
👉 PLN 49
👉 No order-based fee (0 orders charged)
Second month and onward
You pay:
👉 PLN 49 + the number of orders from the previous billing period according to the pricing table.
This means:
you first use the feature
then you are billed based on the actual scale of usage (number of store orders)
9. What should I do if I receive a negative review?
It’s best to respond calmly and professionally — thank the customer for the feedback, briefly explain the situation, and propose a solution.
With the paid version of edrone Reviews, you can additionally activate mediation mode:
the review becomes blurred in the widget
you can contact the customer and ask them to update the rating
if the customer does not respond, the system automatically sends reminders after 14 and 21 days
after 30 days, the mediation process ends automatically
10. What if a review should not be published (e.g. contains offensive language or false information)?
If a review contains offensive language or false information, contact hello@edrone.me. If the claim is valid, we will remove the review from the widget.
11. Do I need to implement a special policy or terms?
We recommend adding information to your privacy policy stating that published reviews relate to completed purchases and are verified.
12. Can I hide the star rating if a product has no reviews yet?
It depends on the edrone Reviews element:
Product star rating
Yes — this is possible.
If a product has no ratings yet, you can automatically hide the rating element to avoid displaying “0 stars”.
Go to:
Reviews → Review Widgets → Star Rating → Behavior
In the “When there are no reviews” option, select:
👉 “Hide widget”
Review widget
No — this is not possible.
If a product has no reviews yet, the system automatically displays store reviews instead, so the section never appears empty.
Need additional help?
If you have any additional questions about Edrone Reviews, contact us at hello@edrone.me