Do you want to reach customers who have placed their first order in your store with a personalized message? This is possible in Custom Flow.
Step 1. Click the start element and select Making a purchase from the list:
Step 2. Select the purchase type. You can choose which purchases will trigger the flow: Any product, Product category or Specific product. For this flow, it is best to select Any product.
Step 3. Click + below the start element and select Filter. In Add a condition, choose Purchases and then Total Purchase Count:
Step 4. Set up the filter. In Who matches this condition?, select Customers with fewer purchases than the selected number and enter 2 in Number of purchases. In Which purchase period should be included?, set the period with Number and Time unit. It is best to choose a longer period, so the filter takes all of the customer's orders into account:
The purchase that started the flow also counts. So the MATCHED branch gets the customers who have only this one purchase in the selected period, which is their first order. This is the branch where you add the next elements.
Step 5. Click + on the MATCHED branch and select Wait. In When should the customer continue?, keep After a set amount of time, then use Number and Time unit to set how long after the purchase the customer should get the message:
Step 6. Click + below the Wait element, select Action and choose Email message as the action type. In Select an email design, pick the email template. You will see its preview below. If you don't have a template yet, click Go to templates and create it in a separate view:
Your flow is ready! Click Save and then Launch.
Need more help?
If you have any further questions about Custom Flows, please do not hesitate to contact us at hello@edrone.me