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Benefits of using edrone chat

Professional customer service, as well as customer satisfaction, play a key role in the success of any e-commerce platform.

Weronika Kapias avatar
Written by Weronika Kapias
Updated over a week ago

One tool that has become extremely effective in providing quality customer service and increasing conversions is chat. Don't leave anything to chance - here are the top 5 advantages of using our chat room:

  • Increase conversions - a live conversation allows you to close a sale much faster, especially when the customer doesn't have to search for a contact number on the website or wait for a consultant to call the hotline. Customers who have questions or concerns about products receive an immediate answer, resulting in a "hot" purchase.

  • Faster customer service at a higher level - customers appreciate the sense of care and interest from the store. Fast and efficient service increases customer satisfaction and builds brand loyalty. Satisfied customers often return to the store and recommend it to others, which translates into higher profits.

  • Building customer relationships - a customer who receives a response in a very short period of time will perceive contact with the company in a more positive way, which can help increase their engagement with the brand.

  • Personalizing the customer experience - thanks to the possibility of direct interaction, you will better understand customers' needs and preferences. Based on the information you receive, you will tailor an offer specifically for the customer, which will significantly increase sales opportunities.

  • Help gather feedback - live chat is also a great tool for gathering feedback from customers on products, services or the buying process itself. This feedback will be valuable to improve your offerings and increase customer satisfaction, which will translate into higher profits.

    Need more help?

    If you have any further questions about the Chat, please do not hesitate to contact us at

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