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Migrating shop to a new e-commerce platform and your edrone account
Migrating shop to a new e-commerce platform and your edrone account

Which steps should you take when changing shop platforms?

Weronika Kapias avatar
Written by Weronika Kapias
Updated over a week ago

It may happen that you'll be changing the e-commerce platform of your online store, and you're probably wondering, "What about my edrone account? Do I need to create it again?" There's no need for that!

You can remain on your account after switching platforms. You just need to take a few necessary steps to continue using it.

Remember that the data overwrite process from the new platform depends on the traffic to your site. As a result, the store's performance in the edrone panel may deteriorate for some time, and this is natural during the account migration.

Here are the steps you need to take

  • Integrate the new platform with the APP_ID assigned to your account in the Settings -> Integration section. This also applies to the landing page.

  • Redirect links from the old platform to the new one - in case a user clicks on elements from an email sent from the previous platform, they won't be directed to a 404 page.

  • Replace dynamic elements in all automatic scenario creations, e.g., Bestsellers, Abandoned Carts, Viewed Products (marked with a lightning icon). Simply remove the currently existing elements in the creation and add them again from the menu on the left side in the Design section of each scenario.

  • Update discount codes in each automatic scenario and Custom Flow template that will be generated on the new e-commerce platform.

  • Update categories in the Cross-selling automatic scenario (if you use this scenario).

  • Upload a new product feed to expedite the process of overwriting product/category information (optional).

After completing the above steps, please report this to your account manager or the Customer Service department via chat or at We will verify the integration correctness for you and make new connections for newsletter signup forms, as well as clean the product and category database from the previous platform, so that new data has a chance to be overwritten.

Need more help?

If you have any further questions about the migrating shop to a new e-commerce platform and your edrone account, please do not hesitate to contact us at

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