Digital communications can sometimes feel a bit cold and distant since we cannot convey emotions, facial expressions, and tone of voice in the same way as we naturally do in a face-to-face conversation.

That's why we frequently use additional resources, such as emoticons and emojis, to help make our communications feel more personal and... well, human.

Another very simple to achieve this is by showing a picture of the person sending the message. In edrone, we call this the avatar photo, and it is very easy to change yours.

Let's learn where your avatar photo will appear and how you can change it!


Where does the avatar photo appear?

Avatar photos appear to customers in two situations:

  1. On the chat widget (before starting a conversation, when the option to show the agents photo is active, and during active conversations)

  2. On email messages (Newsletters and Automation Scenarios)

NOTE: Avatar photos also appear throughout your edrone Workspace to identify each agent.


How to change the avatar photo?

There are three ways to do it. But first, a brief tip about formats and sizes:

Avatar photo formats and sizes

Avatar photos in the edrone system are 110 x 110px. You can upload larger images, but we recommend resizing all avatar photos to 110 x 110px before uploading them, to make sure they are as light as possible.

Acceptable formats are JPEG and PNG.

How to change your own avatar photo

To change your own avatar photo, go to SETTINGS > YOUR ACCOUNT and click on the default avatar image at the left. Then, simply select your photo, and you're done!

How to change other agents' avatar photos

Go to SETTINGS > AGENTS. Inside the Team section, click on each agent's avatar and select the photo.

How to change the sender photo in emails

To change the sender photo, go to the SENDER section inside any engagement (Newsletter or Automation scenario). Then, click on the default avatar image and select the desired photo.

NOTE: Every new sender will be automatically saved for future use. It is possible to change the sender photo for every new campaign, or use the same one every time.


Need more help?

If you have any further questions about changing avatar photos, please do not hesitate to contact us at hello@edrone.me


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