What is a customer card?
The customer card contains all relevant information about your customer. The more interactions he has with your store, the more information you will find about him in edrone. In short, it gives you a 360° view of everything there is to know about your customer. What's more, you have it neatly organized in one place.
What does the customer card contain?
Below is a list of information you can find on the customer card:
Basic contact information, such as full name, email address, phone number;
Information about the consumer groups to which the customer belongs;
Location (city and country)
Date of Birth
Gender
Subscription status (email and SMS)
System data (first login, last visit information, customer ID, IP address);
Tags assigned to the customer
Customer timeline, including information about their previous interactions with products (viewed/added to cart/ordered) and engagement (open emails/clicks)
Why and how to export a customer card to HTML?
By exporting the customer card, you will obtain even more data about the user, you will see logs, e.g. regarding subscription status changes, so you will be able to analyse step by step how the subscription status changed and what influenced it.
To export the customer card to HTML, follow the steps below.
1. Go to CRM Section
2. Search client card
3. Click on Export to HTML
4. Click on Download
Need more help?
If you have any further questions about the CRM sections, please do not hesitate to contact us at hello@edrone.me