Multi Factor Authentication
Making your account more secure.
Ana Zaroni avatar
Written by Ana Zaroni
Updated over a week ago

Multi-factor Authentication (MFA) is an authentication method that uses two or more distinct mechanisms to validate a user’s identity, rather than relying on just a simple username and password combination.

MFA helps prevent unauthorized access to applications and sensitive data, helping organizations defend against identity theft, cyberattacks, and data breaches.

We recommend using MFA every time. If an agent has access to more than one workspace, the Multi Factor Authentication (MFA) is mandatory.

WHERE: Account → Your account

Find the MFA QR code in the “Security” section and follow the instructions that you can find in the next part of the article below.

You may be also forced to configure MFA on the login page if you’re creating another workspace using the same email address.

No matter if you configure the MFA in the "Settings" section or at the login page, follow these steps:

  1. Download and install Google Authenticator app from App Store or Google Play.

  2. Once the app is installed, open it and scan the QR code displayed to you.

  3. Type the code displayed in the app.

  4. Done.

NOTE: You will be using Google Authenticator at every login.

If you have more than one workspace using MFA, you can identify the MFA code by store id or name in the app.

Need more help?

If you have any further questions about the Multi-Factor Authentication, please do not hesitate to contact us at

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