With the Callback Widget, you enable your customers to quickly request contact directly from your store’s website. All they need to do is provide their phone number and email address — and you will instantly receive an SMS notification about the new request.
1. What is the Callback Widget and what are its benefits?
The Callback Widget is an on-site widget that allows customers to request contact within seconds.
The customer:
• enters their phone number
• provides their email address
• submits the request with one click
✅ Why use it?
✔ Increase the number of customer inquiries
✔ Reduce your sales team’s response time
✔ Receive instant SMS notifications
✔ Keep all requests stored in one place (Report section)
It’s a simple way to generate leads without creating complex contact forms.
2. How does the Callback Widget work?
The process is very simple:
The customer fills out the form in the widget.
After submission:
• 📩 an SMS notification is sent to the configured phone number informing you about the contact request
• 📊 the request is saved in the Report section
📱 Important SMS information
• SMS messages are sent from your SMS package
• Each request may generate:
– a notification for you
– an optional confirmation message for the customer (if this feature is enabled)
⚠ If customer confirmation is enabled — one request = 2 SMS messages.
🛡 Anti-spam protection
To prevent abuse:
• repeated submissions from the same phone number within a short period (approx. 5 minutes) will not trigger another notification
• all valid requests are still saved in the report
3. How to activate the Callback Widget?
➡ Go to the Onsite section and select the Callback Widget tab.
Then:
• Set the phone number that will receive SMS notifications
• Edit the SMS message content
• Optionally enable customer confirmation
• Customize the widget appearance
• Set the appropriate language
• Choose on which devices the widget should be displayed (desktop / mobile)
• Check the Preview
• Publish the widget
🔄 Important: Live changes vs. publishing
Please note:
• Changing the phone number or SMS message content works instantly (no need to republish).
• Changes to the widget’s appearance require clicking “Publish” to become visible on your website.
If there are unpublished design changes, the system will display a notification.
4. Reports
In the Report section, you will find:
• number of widget views
• number of clicks (requests)
• list of all requests within a selected date range
• contact details provided in the form
By default, data from the last month (including the current day) is displayed, but you can change the date range.
You can also:
🔄 refresh the data
🔍 view details of a specific request
This gives you full control over the number and quality of generated leads.
5. Mobile version
📱 The Callback Widget includes an optimized mobile version:
• more compact layout
• rounded design
• adapted to smartphone screens
This ensures customers can conveniently submit contact requests from mobile devices.
6. Best practices
✔ Make sure your SMS package is active
✔ Consider enabling customer confirmation
✔ Regularly check the reports
✔ Test the widget after publishing
Need more help?
If you have any further questions about our system, please do not hesitate to contact us at hello@edrone.me