With the WhatsApp widget, you can provide your customers with quick and direct contact with your team. The widget allows users to start a conversation with just one click. In this article, you will learn how the WhatsApp widget works and how to set it up.
To activate the WhatsApp Widget, go to the Onsite tab -> WhatsApp Widget:
If you want customers to join your WhatsApp Newsletter, integrate your WhatsApp number with edrone:
After completing the integration, the customer only needs to send the word START and they will be automatically added to the WhatsApp Newsletter.
In this tab, you can set the WhatsApp phone number where messages from customers will be sent.
Remember to add the prefix before the phone number! This is a WhatsApp requirement that ensures the functionality works correctly.
⚠️ IMPORT ⚠️
edrone allows you to use two buttons in the widget.
1st button – Integrated WhatsApp
This button will appear only if you have WhatsApp integrated with edrone. It is used to capture new customers who want to receive communications via WhatsApp, including system automations and/or WhatsApp newsletters.
2nd button – Direct contact
This button is visible to everyone. You can add any phone number to it, allowing customers to contact you directly.
Keep in mind that if you add the same number that is integrated with edrone, all conversations with customers will be forwarded to your Inbox, enabling you to manage them directly within the platform.
In this section, you can also set the widget language:
Widget position:
And margin:
From the dropdown list, you can select the widget size:
Choose on which devices the widget should be displayed - desktop and mobile:
If everything is ready, you can preview your widget by clicking the Preview button:
And then publish it by clicking the yellow Publish button:
After publishing this widget do not forget to check Reports!
Do you need more help?
If you have any additional questions about implementation, please contact us at hello@edrone.me