Do you want to increase the number of positive Google reviews without manually sending requests to customers? Automating this process is the key to success! With the Ask for Review automation, the system will wait for the order to be delivered and then send a review reminder. Discover how to implement this automation and strengthen your brand online!
How to Set Up the Scenario?
First, log in to your Workspace and go to Automations > Ready Flows, then select the Ask for Review
The first view shows how the automation works and also allows you to customize limits to avoid spamming customers. You can also set the time delay between the purchase and the message being sent.
You can also use the SMART option here, which will help you achieve your goals faster. If a customer doesn’t open your email, the system will resend it at the optimal time to increase the chances of receiving a review.
Step 1
Go to the message editing section.
Step 2
Select the message sender or add a new one, then enter the subject line and preheader. Keep in mind that after creating the message, you can use AI-generated suggestions for the subject and preheader.
Step 3
Edit the message design.
Step 4
Here, you will design your message. If you’re new to our Drag 'n' Drop Editor, check out this article for helpful tips. In this section, you can also add discount codes or use our pre-designed templates.
Use the new Collect Review dynamic element in the message.
When you click on the element, you can modify the text to encourage customers to leave reviews.
By clicking on this message element, customers will be redirected directly to Google's review form.
A link redirecting the customer to the review form is automatically added to the dynamic element. If we could not generate a link for your site, the customer will be redirected to your store's home page after clicking on the element.
Step 5
Once you save your message and return to the previous screen, your Flow is ready to launch.
Reports
To check how well your new automation is performing and the benefits it brings to your business, go to the REPORTS section. There, you’ll find key metrics such as Engagement Revenue, Sent, Opened, Clicked, Unsubscribed, CTR, and more. You can also filter results by date and message type to gain deeper insights.
Need more help?
If you have any further questions about the Ask for Review scenario, please do not hesitate to contact us at hello@edrone.me