Do you want to increase the number of positive Google reviews without manually sending requests to customers? Automating this process is the key to success! With the Ask for Review automation, the system will wait for the order to be delivered and then send a review reminder. Discover how to implement this automation and strengthen your brand online!
How to Set Up the Scenario?
First, log in to your Workspace and go to Automations > Ready Flows, then select the Ask for Review
The first view shows how the automation works and also allows you to customize limits to avoid spamming customers. You can also set the time delay between the purchase and the message being sent.
You can also use the SMART option here, which will help you achieve your goals faster. If a customer doesn’t open your email, the system will resend it at the optimal time to increase the chances of receiving a review.
Step 1: Settings
This is where you can optimize performance:
SMART Subject – automatically generates dynamic subject lines tailored to each recipient.
SMART Resend – automatically resends the message to customers who missed the first one.
Step 2: Communication Channel
Now it’s time to select your communication channels. You can send a message via Email, SMS, or both.
Using both channels can strengthen your message and help you reach more customers.
Step 3: Define the Sending Delay
Next, set the time delay – that is, how long the system should wait after a customer places an order before sending the message.
Step 4: Design Customization
To customize the design, click on the message preview, then select Edit Design.
Choose or add the message sender, and enter the subject line and preheader. Once the message is created, you can use AI-powered suggestions for the subject and preheader lines.
Then click Edit Design to launch our Drag & Drop Editor. If you’re not yet familiar with the editor, check out our tutorial article full of helpful tips.
Here you can also:
Add discount codes
Use ready-made templates
Preview your design
And most importantly – send yourself a test message
Step 5: Add the Google Review element
Inside the email design, use the new dynamic element: Collect Review.
Once added, you can edit the call-to-action text to encourage customers to leave a review.
When customers click this element, they will be redirected directly to your Google review form.
The link to your review form is automatically embedded into the dynamic element.
If we are unable to generate the link for your business, the customer will be redirected to your store’s homepage instead.
You can also include the Products dynamic element to showcase the items the customer purchased.
A link redirecting the customer to the review form is automatically added to the dynamic element. If we could not generate a link for your site, the customer will be redirected to your store's home page after clicking on the element.
In the scenario, you can also use the dynamic element Products, which will display the products purchased by the customer.
Step 6
Once you save your message and return to the previous screen, your Flow is ready to launch.
Reports
To check how well your new automation is performing and the benefits it brings to your business, go to the REPORTS section. There, you’ll find key metrics such as Engagement Revenue, Sent, Opened, Clicked, Unsubscribed, CTR, and more. You can also filter results by date and message type to gain deeper insights.
Need more help?
If you have any further questions about the Ask for Review scenario, please do not hesitate to contact us at hello@edrone.me