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How to encourage customers to use chat?
How to encourage customers to use chat?

Encourage your customers to ask questions in chat!

Weronika Kapias avatar
Written by Weronika Kapias
Updated over a week ago

Introducing chat on your website is a huge step in improving customer service and making e-commerce more efficient. Therefore, find out the best practices to encourage your customers to use chat!

  • Ensure visibility and accessibility - for a customer to pay attention to the chat, it must be well aligned with the site so that it is visible and accessible. It's a good idea to use the color scheme included on the site to ensure content consistency.

  • Understandable communication - short and clear information or questions will allow your messages to be understood, and give the customer the opportunity to specify his requirements precisely.

  • Show the customer the hours of support - with this information, the customer will be aware that the consultant is available and willing to help him solve his difficulties.

  • Introduce the customer to the advantages - to encourage the customer to use the chat you can offer him a discount code, so you will encourage him to make a purchase, and also introduce a new model of communication on your website

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