Information about user activity is collected from the moment a user is identified by edrone. You can read about user identification here.
On the customer card, you can see information about your customers' recent activity, such as products viewed, added to cart, and ordered. Here you will also see information on Newsletter opens and clicks, as well as the last message received from Automation Scenarios.
To check user activity, follow the steps below.
1. In the top bar of the page, search for the customer card
Enter the email address, first name, last name, customer ID, or phone number and press Enter.
2. Click on View Profile
Your search will show a list of matching customers. Click the "View Profile" button next to the customer you're looking for to open their profile panel.
3. Go to the Activity tab
The profile panel opens on the Properties tab by default. Click the Activity tab to see a date range filter and a list of the customer's recent actions.
Need more help?
If you have any further questions about the CRM sections, please do not hesitate to contact us at hello@edrone.me