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I haven't received messages from Custom Flows
I haven't received messages from Custom Flows

Find out what the reasons may be for not receiving messages from a particular flow.

Ilona Srebnicka avatar
Written by Ilona Srebnicka
Updated over a week ago

There may be several reasons why you have not received a Custom Flows message.

Extended limits

For Custom Flows you can set message-sending limits, which restrict how many messages you can send. You can set these in SETTINGS -> LIMITS

Click on Limit per day (total from all flows)…

Condition not met

You may not have fulfilled one of the filters or performed an action included in the start element.

Inappropriate subscription status

You may have an inappropriate subscription status. Remember that edrone blocks messages from being sent to people with unsubscribed status! It is also worth checking that the flow does not restrict sending to one of your subscription statuses.

Once per flow option used

You may have an option set in your Flow - 'Once per flow'. This means that your customer can only be on a path once at a time. This option does not exclude participation in a path throughout the user lifecycle.

The 'Once per flow' option is enabled by default.

If you wish to disable this option - i.e. to allow users to enter the same flow in which they are already included, please contact us.

Do you need additional help?

If you have any additional questions about Custom Flows, please contact us at

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