All Collections
CUSTOM FLOWS
🔧 SOLVING PROBLEM
I haven't received messages from Custom Flows
I haven't received messages from Custom Flows

Find out what the reasons may be for not receiving messages from a particular flow.

Ilona Srebnicka avatar
Written by Ilona Srebnicka
Updated over a week ago

There may be several reasons why you have not received a Custom Flows message.

Condition not met

You may not have fulfilled one of the filters or performed an action included in the start element.

Inappropriate subscription status

You may have an inappropriate subscription status. Remember that edrone blocks messages from being sent to people with unsubscribed status! It is also worth checking that the flow does not restrict sending to one of your subscription statuses.

Once per flow option used

You may have an option set in your Flow - 'Once per flow'. This means that your customer can only be on a path once at a time. This option does not exclude participation in a path throughout the user lifecycle.

The 'Once per flow' option is enabled by default.

If you wish to disable this option - i.e. to allow users to enter the same flow in which they are already included, please contact us.

Extended limits

For Custom Flows, edrone has system-set limits for the number of messages sent.
There are two types of limits:

  • The limit for the total number of messages sent from all active flows within a day (e.g., a limit of no more than 500 messages sent within a day, considering all active flows).

  • The limit for the number of messages sent from all active flows to a single user within a day (e.g., a limit of no more than 5 messages sent to a single user within a day, considering all active flows).

If you suspect that these limits may have been exceeded and unnecessarily blocked message delivery, please contact us at hello@edrone.me for verification and modification of the limits.


Do you need additional help?

If you have any additional questions about Custom Flows, please contact us at hello@edrone.me


Did this answer your question?