The Custom Flows pop-up is not showing
Ilona Srebnicka avatar
Written by Ilona Srebnicka
Updated over a week ago

In order for your pop-up, which is used in the path in Custom Flows, to be displayed correctly, you must remember two important things:

  • The users to whom the pop-up is to be displayed must be identified. Thanks to the identification, the system "knows" to whom the appropriate onsite element should be displayed. To learn more about identification, go here.

  • The pop-up will not be displayed on the specific URL that was used in the pop-up rule. Example: you want the pop-up to be displayed on the website sklep.pl/torebki-damskie.
    The user entering this address sklep.pl/torebki-damskie only sends information to the system that the pop-up is to be displayed. Thus, the element will appear on the next subpage to which the user will go.

    It is also worth checking whether the pop-up is running and whether other conditions are met, apart from the URL where it is to be displayed (i.e. time, user's subscription status).


Need more help?

If you have any further questions about Custom Flows in edrone, please do not hesitate to contact us at hello@edrone.me


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