If your customer hasn't received a message after signing up for the newsletter, there could be several reasons. Here are the most common reasons!
Stopped newsletter signup scenario
Check if the newsletter signup scenario is active.
Inactive tags in the newsletter signup scenario for forms built into the store page (footer, registration and order)
Check if all the tags that are placed under the signup forms are included in the scenario in the ADJUST section (This applies to stores that are built on the Shoper platform)
How to do it?
Test the signup from all the forms you know about and see what tag has been assigned to the test address on the customer card (search in the Customers -> CRM section).
If there is a tag assigned on the customer card that is not active in the newsletter signup scenario, the message cannot be sent.
A user with an enrolled or unsubscribed status
Check the email address in the Customers -> CRM section in edrone, perhaps the customer in question has already subscribed to your newsletter in the past and is in the system as an enrolled email subscriber. If this is the case, the user will not receive a message with a discount code for subscribing a second time.
In case the user has an unsubscribed status, he/she can change his/her status to subscribed again by signing up for the newsletter from the form available on the site, while he/she will also not receive a message with a discount code for signing up.New or unintegrated signup forms
If you have recently made changes to the design of forms used to collect sign-ups - please let us know, this often requires modification of our plug-in to maintain proper data transmission.
You use a blocker like AdBlock
The use of adblockers can cause the blocking of external scripts, so also our script is responsible for the integration of the newsletter sign-up form. In this case, your email address may not appear in our contact database at all.
Need more help?
If you have any further questions about receiving messages, please do not hesitate to contact us at hello@edrone.me