Although it has been 4 years since the beginning of RODO law in Europe, its application still causes considerable controversy. Therefore, as edrone, to meet your expectations, we are starting a series of recommendations that will help you not only to recall the most important issues, but to implement the changes in accordance with current standards and applicable law.
From this document you'll learn:
When using Chat and INBOX, have you correctly described with yourself the basis for processing personal data?
What specific changes should be made to be in compliance with the law?
In the simplest terms: it's an instruction in which you describe in simple language what data you make available, for what purpose, for how long, and to whom, when a user uses your online store. It's important that everything is described in simple terms, and if you can, use infographics. More simple means better.
Let's get down to business.
Performance of the contract by you (e.g. sale of a product or provision of an electronic service such as setting up an account on your website);
The consent that was given by customer, e.g. sending your own commercial information to potential customers, i.e. those with whom you have nothing in common. Remember that the consent you have given can always be revoked and you must inform them about it!
Your legitimate interest (e.g. to analyze user traffic on your site, but also to market your own services to acquired customers, i.e. those who have, for example, created an account in your store or already bought a product).
How might that sound?
What are the legal bases for data processing?
Who has access to your personal information ?
We provide your personal information to third parties only to manage purchases made by you online. They receive them exclusively:
Chat and InBox
Responding quickly and efficiently to customer inquiries is absolutely fundamental to building credibility in their eyes, but also the easiest way to gain their trust and loyalty. We have these values in mind as we add more functionality to the edrone system. Responsiveness, however, must go hand in hand with compliance with current standards, including data protection laws. Therefore, we recommend to you that if you use our chat (but also if you use other proprietary solutions), that you allow data subjects (i.e. your customers) to decide and consent whether they want to use the chat and allow you - and consequently us - to develop it, and thus provide an even better level of service to inquiries. If you use a third-party chat service from a third-party provider, make sure it supports the legislator's current guidelines! This is especially important if you use chatbot solutions that learn and improve based on the content of user queries.
What should such an agreement sound like?
Pełna treść klauzuli: https://www.xyz.com/privacy-policy/)
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We are in favour of that there should be as little content as possible when we need to ask someone for permission to process personal data. One, that this is indirectly required of us by the RODO, and two, that it is then clearer for users. Such an action is called layered implementation of the information obligation. In other words, the idea is that the basic information is available from the moment the data subject decides whether to entrust someone with their data. The rest of the information
If you don't know how to do it yourself, don't hesitate to get back to us. We will be happy to help your organization better fulfill its statutory obligation.
If you have any questions about RODO, write boldly to our Support Department : firstname.lastname@example.org