Email is one of the most used Customer Care channels in eCommerce, and that's why edrone's Inbox allows you and your agents to manage your store's email conversations without leaving your Workspace.
In this article, we will cover how to integrate your store's email address with edrone Inbox. We will use Gmail as an example, but the process will be similar in other email service providers.
even if you don't use Gmail, we strongly suggest you read the step by step tutorial below and then check how to set up automatic forwarding on your email service provider.
Click on the links below to learn how to set up automatic forwarding in the most popular email service providers:
Keep in mind that you will need to repeat this procedure for every email account you wish to integrate with the INBOX. We recommend doing this especially for accounts used as senders of transactional emails and newsletters.
How to set up automatic forwarding in Gmail
To begin, go to your Gmail account and click on ⚙️ > Settings.
Go to the "Forwarding and POP/IMAP" tab and click on the Add a forwarding address button.
Type in the email address generated by edrone's system on the previous step and click on the Next button.
Clique on the OK button and keep this tab open. We'll come back to it shortly.
On another tab, go to your Mission Control's INBOX. You should have received an email with a numeric confirmation code. Copy the confirmation code and go back to the Gmail tab.
On the "Forwarding and POP/IMAP" tab, go to the "Forwarding" section and paste the confirmation code.
Still on the "Forwarding" section, select "Forward a copy of incoming mail to [integration email address]" and "Keep Gmail's copy in the Inbox".
On the "IMAP Acess" section, select Enable IMAP.
Click on Save changes.
That's it! From now on, every email that arrives on your Gmail inbox will also appear in your edrone Inbox, and you can keep the conversation going from there.
Keep up the good work!
Need more help?
If you have any further questions about integrating your Inbox with an email, please do not hesitate to contact us at email@example.com