So you've talked with us, discovered everything edrone can do for your online store, and decided to start collaborating with us. That's awesome!
However, maybe you want to turbocharge your team’s learning curve and quickly turn them into edrone ninjas. Or maybe you're concerned that you won't have the time or the people to set up and manage all of your Marketing activities internally. Don't worry, we're here for you!
On top of the basic training and support included in all of our regular plans, we offer two additional packages: Paid Onboarding and Dedicated Ongoing Services.
Let's go over each of them!
Paid Onboarding
This is a one-time service designed for companies that are just starting their adventure with edrone and want to get up and running with the system as quickly and efficiently as possible.
This might also be a good option for clients who have been using the edrone system for some time and would like to change things up a bit, learn more advanced ways to analyze and optimize their Marketing efforts, and create new templates they can use in the future.
There are different packages to choose from, with different services and deliverables:
Dedicated Service
These are ongoing services where a specialist from our Professional Service & Account team will assist your online store, in getting the most out of your edrone system.
Dedicated System Service
It consists primarily in sending regular email marketing campaigns, Push Newsletter notifications, but also in creating and optimizing ON SITE type functionalities and Marketing Automation scenarios. Along with the Dedicated Service, you will receive a strategy of activities for the entire period of cooperation, the supervisor will be responsible for analyzing the results and providing a report on the activities.
By purchasing Dedicated Service, you are assured that your edrone account is under the constant care of an experienced specialist. Your system support specialist will be in constant contact with you, keeping you informed of all current activities and results, following your tips, advice and suggestions.
The course of system maintenance will be tailored to your individual needs and expectations. Responsiveness and involvement of the client in cooperation with the maintainer is required, to the extent necessary to achieve the set goals and tasks.
Along with the contract, the client receives a price list of additional services, which he has the opportunity to buy at any stage of cooperation.
NOTE: Both the onboarding service as well as the dedicated service offer you the option of commissioning our experienced graphic designers to prepare original graphics for your stores' communications on edrone.
Customer Success
It consists primarily of proactive support from a specialist who is at the client's disposal at all times. The specialist primarily assists with the day-to-day operations of the account, ensures that the system is working properly, shares inspiration and advises on the strategy of activities. The Customer Success specialist also helps launch ON SITE campaigns or Marketing Automation scenarios.
By purchasing the Customer Success proactive support package service, you are assured that your edrone account is under the constant care of an experienced specialist. Your Customer Success proactive support specialist will be in constant contact with you, keeping you informed about current activities, achieved results or new functionalities, at the same time coming up with suggestions and inspirations for your e-business.
Need more help?
If you have any further questions about Paid Onboarding and Dedicated Services, please do not hesitate to contact us at hello@edrone.me