ℹ️ The AI Sales Agent is currently available only for Shopify stores. We're working on making it available for other platforms.
You can attach the AI Sales Agent to WhatsApp. It's the same AI assistant that already helps customers in your store's chat. Chat and WhatsApp both work on their own, without AI — the AI Sales Agent is the AI layer you attach to a channel. More channels are coming soon.
What is the AI Sales Agent on WhatsApp?
The AI Sales Agent is edrone's AI assistant that talks to customers, answers product questions, and helps them make a purchase decision. You can attach it to the chat on your website and also to WhatsApp, in a dedicated tab in your dashboard: AI Sales Agent → WhatsApp.
How does it work?
AI Sales Agent - WhatsApp uses the same setup as AI Sales Agent - Chat:
One knowledge base for both channels – you configure it once, and it works in your chat and on WhatsApp at the same time.
Same product feed – the assistant checks your stock and sends product links directly in the WhatsApp conversation.
Does it use my WhatsApp message credits?
No. Replies sent by the AI Sales Agent on WhatsApp are billed through your AI Sales Agent package, not your WhatsApp messages package. Your WhatsApp credits stay untouched.
Can a person take over the conversation?
Yes. Every conversation handled by the bot appears in your Inbox, marked as “AI.” Your team can jump in and take over at any time — the same handoff model used for the website chat.
Is there a time limit to reply?
⚠️ Important: WhatsApp's own policy only allows businesses to reply within a 24-hour service window after the customer's last message. This is the same rule that applies to regular WhatsApp messaging in edrone.
What do I need before I turn it on?
Your store needs to already have WhatsApp integrated with edrone, and an active plan or trial of the AI Sales Agent.
How to activate the AI Sales Agent on WhatsApp
Setup takes 3 clicks. Your dashboard guides you through it with a live preview:
Connect your WhatsApp number.
Choose an AI Sales Agent plan or start a trial.
Turn on the AI.
👉 That's it! The AI Sales Agent will start answering your customers on WhatsApp right away.
For more on how the AI assistant works and how to customize it, check out AI Sales Agent — How It Works and How to Enable It.
Need more help?
If you have any further questions about the AI Sales Agent on WhatsApp, please do not hesitate to contact us at hello@edrone.me