ℹ️ At the moment, the AI Sales Agent is available only for Shopify stores, and we are working on making it available for other platforms.
Using a different platform and want to use the AI Sales Agent? Register your interest by clicking Notify me on the Agent's page (AI Sales Agent → Chat) or by contacting our support team.
The AI Sales Agent in edrone is an intelligent assistant that supports customers throughout the shopping process directly on your website. It helps them choose the right product, answers questions, and encourages them to make a purchase - exactly when the customer is hesitating.
How Does the AI Sales Agent Work?
The AI Sales Agent - Chat appears on the website as a conversational widget and:
Actively advises customers on product selection (e.g., gifts, “for her / for him”),
Recommends the most suitable products based on your store’s offerings,
Helps narrow down the choice to “that one perfect product,”
Supports the purchase decision, which translates into higher conversion and increased cart value.
The AI Sales Agent uses data from your product feed. You can monitor all conversations in real time in Inbox in edrone.
Chat is a regular edrone channel and works without AI, just like WhatsApp. The AI Sales Agent is the AI layer you attach to Chat or WhatsApp. More channels are coming soon.
How to Enable the AI Sales Agent
Enabling the AI Sales Agent is quick and requires no technical configuration:
Log in to your edrone account
Go to AI Sales Agent → Chat
3. Click the “Publish” button
👉 Done! The AI Sales Agent will start working on your website immediately.
You can attach the AI Sales Agent to WhatsApp
You can attach the AI Sales Agent to WhatsApp. It's the same AI assistant that already helps customers on your website — now it can answer in a dedicated tab in your dashboard (AI Sales Agent → WhatsApp).
It uses the same knowledge base and product feed as your website chat, so you only set it up once. It checks stock and sends product links directly in the conversation.
Its replies are billed through your AI Sales Agent package, not your WhatsApp messages.
Every conversation shows up in your Inbox, marked as “AI,” and your team can take over whenever needed.
Because of WhatsApp's own rules, the bot can only reply within the 24-hour service window.
Want the full details, including how to set it up? Check out AI Sales Agent on WhatsApp.
How to customize your AI Sales Agent?
In the Settings section, you will find elements that you can personalize:
Chat name – you can change the name displayed in the widget.
Header icon – you can upload your own icon file (max 2MB).
Widget color – you can set the widget color, e.g., to match your store branding.
Widget language – you can choose the language displayed in the chat.
Widget position – you can set the chat position on the screen (e.g., bottom left corner).
Offset from left (px) – you can specify the exact distance of the widget from the left edge.
Offset from bottom (px) – you can specify the exact distance of the widget from the bottom of the screen.
Icon size – you can choose the size of the icon (e.g., small, medium, large).
Display on devices – you can set whether the widget should appear on desktop, mobile devices, or both.
Greeting bubble – you can enable/disable the initial welcome bubble and set a delay time.
Contextual bubbles – you can enable/disable additional bubbles based on user behavior on the site.
Auto-open widget– you can enable automatic opening of the chat window after a specified time.
How to train your AI Sales Agent?
Train your knowledge base in the Knowledge Base tab.
The AI Sales Agent can already answer all questions about products, but it has much greater potential!
Tell it about your services, rules, or policies, and it will learn to respond better to your customers. You can also upload PDF documents and text files – it will create tailored content based on them.
Don’t want to search for files? No problem – just provide a link to a webpage, and it will automatically gather the key information and prepare appropriate responses.
Where Can I See Customer Conversations?
All conversations handled by the AI Sales Agent are available in Inbox.
This allows you to:
View customer questions,
See recommended products,
Evaluate how the AI Sales Agent supports sales and saves your time.
Where to Check AI Sales Agent Performance
Click the Report button in the header of the agent page (AI Sales Agent → Chat or AI Sales Agent → WhatsApp) to analyze the AI Sales Agent’s performance in real time.
The reports show, among other things:
The number of conversations handled by the AI Sales Agent,
The number of messages exchanged with customers,
Click-through rates on recommended products,
The number of product recommendations shown to customers,
Escalations — conversations passed to a human (e.g., customer support team).
With these reports, you can easily evaluate how the AI Sales Agent supports sales, engages customers, and frees up your team — all in one place, without the need for external tools.
AI Sales Agent Pricing
AI Sales Agent uses a package-based billing model, similar to SMS and WhatsApp services in edrone.
How it works
You can now purchase conversation packages in advance. Your AI Sales Agent usage is deducted from the package balance, giving you full control over your spending and making costs more predictable.
Available packages
Choose the package that best fits your store's traffic and sales needs.
Free Trial
AI Sales Agent includes a one-time free trial that allows you to test the feature before purchasing.
Please note:
The trial is available only once.
To start the trial, you must schedule the purchase of a package.
The selected package will be charged only after the trial period ends.
You can cancel the trial at any time before it ends, and no charge will be applied.
Switching from Legacy Billing to Packages
If you are currently using the previous billing model, you can easily migrate to the new package-based system using the Switch to packages option.
When you switch:
A new package subscription will be activated automatically.
Your previous subscription will be canceled.
Any current usage under the existing subscription will be charged before the transition is completed.
Need more help?
If you have any further questions about the AI Sales Agent in edrone, please do not hesitate to contact us at hello@edrone.me