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How does edrone attribute conversion?

Weronika Kapias avatar
Written by Weronika Kapias
Updated this week

The new attribution model makes it possible to precisely identify which marketing activities actually drive sales and which ones support the purchasing process. See how conversion attribution works in this system.

What does conversion attribution mean?

In edrone, a conversion is a sale attributed to the last effective contact in a campaign – the one that directly influenced the purchase.

For example: if a customer clicks a link in an SMS campaign and buys the product within a few days, the conversion is attributed to that SMS campaign.

Supporting activities

In addition to conversions, edrone also shows supporting activities – all earlier contacts with your brand that didn't directly cause the purchase but may have helped the customer decide. All onsite elements (e.g., pop-ups or recommendations) are classified in edrone as supporting activities– they help in the buying process but don’t directly attribute conversions.

Example: a marketing email opened or clicked a few days earlier that built interest.

How does edrone's attribution model work?

The new system is based on a chronological timeline of customer interactions. For each order, edrone records:

✅ all touchpoints with your communication (email, SMS, WhatsApp)

✅ which interaction attributed the conversion (the last effective contact)

✅ which were supporting interactions

Which channels are measured?

edrone attributes conversions based on interactions in these channels:

Channel

Interaction Type

Conversion Window

Email

Click

up to 7 days

SMS

Delivery

up to 24h

Click

up to 7 days

WhatsApp

Delivery

up to 24h

Click

up to 7 days

If a customer takes action in a campaign and buys within this window, the conversion is attributed to that interaction.

How does attribution look in practice?

  • The customer opened an email.

  • Then clicked a link in an SMS.

  • Made a purchase within 7 days.

✅ The conversion is attributed to the SMS (last effective click).

✅ The email appears as a supporting activities – it helped but didn't directly sell.


Need more help?

If you have any further questions about the edrone attribution, please do not hesitate to contact us at hello@edrone.me

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