MFA (Multi Factor Authentication) adds an extra layer of security to your login. Besides your password, you enter a 6-digit code from an app on your phone. This way, no one can get into your account, even if they know your password.
⚠️ Important: MFA is required when an agent can log in to more than one workspace. It can also be required by the agent's permissions. In these cases, you can't turn the toggle off. Learn more here: Can I turn off MFA?
Before you start
Install an authenticator app on your phone, for example Google Authenticator. You can find it in the App Store or Google Play.
Set up MFA at login
When MFA is turned on for your user, edrone asks you to set it up when you log in:
Log in with your email and password.
A QR code appears on the Multi-factor authentication screen.
Open the authenticator app on your phone and scan the QR code.
Enter the 6-digit code from the app in the MFA code field.
Click Confirm.
Done! From now on, just enter the code from the app every time you log in.
Turn MFA on or off in your account (inside edrone)
If the QR code screen doesn't appear when you log in, MFA isn't turned on for your user yet. A SuperAgent usually turns it on or off:
Click your store address in the bottom left corner of the panel.
Go to Your store → Agents.
Click Edit next to the user.
In the Security section, turn the Multi Factor Authentication toggle on or off.
After turning it on, click Log out (in the same menu in the bottom left corner) and log in again to set up MFA.
📌 Tip: if you don't see Your store → Agents, ask a SuperAgent on your account to do this step.
Do you use more than one workspace?
If you access more than one store (workspace) with the same email address, MFA is required.
Each workspace has its own code in your authenticator app. You can tell them apart by the store ID or name. When you switch between workspaces inside the panel, you won't be asked for a code again.
If you create a new workspace with the same email address (menu in the bottom left corner → Current workspace → Add workspace), the QR code appears the next time you log in. Just follow the steps in Set up MFA at login.
Changed phones or need to set up again?
If you changed phones, lost access to the app, or MFA is turned on but the QR code still doesn't appear, contact us in the chat or at hello@edrone.me. We'll reset your MFA setup. The next time you log in, the QR code will appear again so you can set it up from scratch.
Need more help?
If you have any further questions about MFA, please do not hesitate to contact us at hello@edrone.me