Chat visibility is key to conversion. The more often a customer sees the widget and interacts with it, the greater the chance of a product recommendation and a completed purchase. In this article, we’ll show you how to set up the chat so that it attracts attention and appears at the right moment.

Where can you configure visibility?

Go to: Onsite → AI Agent Widget → widget settings section.

Settings affecting visibility

1. Widget position and size

In the settings, you can choose:

The corner of the screen where the widget should appear (bottom right/left)
Distance from the edge in pixels – adjust so that the widget does not obscure other elements of the page (e.g. the shopping basket)
Icon size – larger icon = greater visibility

Tip: The bottom right corner is standard. Customers are used to it and naturally look there for help.

2. Auto-opening chat

Configure the widget to open automatically after a delay. The chat will open automatically after a specified number of seconds from the moment the user lands on the page.

When this works best:

On category pages, where customers are browsing products and may need help making a choice
On pages with a large number of products, where the choice is difficult

Note: Do not set the time too short (e.g. 1–2 seconds) – this can be annoying. Optimal: 8–15 seconds.

3. Welcome bubbles and contextual hints

Add welcome bubbles – short messages displayed next to the closed chat icon that encourage users to click.

Examples of effective bubbles:

"I’ll help you choose the perfect product 👋"
"Not sure what to choose? Ask me!"
"I have some recommendations for you!"

4. Visibility on devices

Choose whether the chat should be visible on:

Desktop – always recommended
Mobile – recommended if you have a lot of mobile traffic (check in Google Analytics)
Both – the best option by default

Tip: Mobile traffic often accounts for 60–70% of visits to e-commerce sites. Disabling chat on mobile means missing out on most potential conversations.

5. Widget colour and branding

Set the widget colour to match your shop’s visual identity. A widget that blends into the page looks professional and inspires trust – customers are more likely to click on elements that match the page.