Your powerful partner in sales: Most visitors don’t abandon carts because they don’t want your product, they leave because something is unclear: Sales Chat is not another support widget it’s an AI sales assistant that helps customers decide, choose, and buy exactly when they’re about to leave your store with the deicion blocking questions: Is this the right product? Is there a better option for me?
Your store is open 24/7. Every second a customer hesitates, your conversion rate drops, Sales Chat is built to sell, not just to respond, it uses customer data and context to sell smarter.
On average, merchants see:
+15–30% higher conversion rate on sessions with Sales Chat
+5–20% higher average order value thanks to smart recommendations
Up to 10% of abandoned carts recovered
2–5× higher conversion for visitors who interact with chat vs. those who don’t
How Does the AI Sales Agent Work?
The AI Agent appears on the website as a conversational widget and:
Actively advises customers on product selection (e.g., gifts, “for her / for him”),
Recommends the most suitable products based on your store’s offerings,
Helps narrow down the choice to “that one perfect product,”
Supports the purchase decision, which translates into higher conversion and increased cart value.
The AI Agent uses data from your product feed. You can monitor all conversations in real time in Inbox in edrone.
Pay only for conversations that support sales
What counts as a paid conversation:
A conversation that ends with product presentation or recommendation
What you don’t pay for:
Conversations where the AI doesn’t understand the request
Conversations without relevant product suggestions
General inquiries (FAQ, order status, returns, delivery questions)
Support-only interactions
You only pay when Sales Chat actively supports a buying decision.
How to Enable the AI Sales Agent
Enabling the AI Agent is quick and requires no technical configuration:
Log in to your edrone account
Go to Onsite → Widget AI Agent
3. Click the “Publish” button
👉 Done! The AI Sales Agent will start working on your website immediately.
Where Can I See Customer Conversations?
All conversations handled by the AI Agent are available in Inbox.
This allows you to:
View customer questions,
See recommended products,
Evaluate how the AI Agent supports sales and saves your time.
Where to Check AI Sales Agent Performance
Go to Reports → AI Agent to analyze the AI Agent’s performance in real time.
The reports show, among other things:
The number of conversations handled by the AI Agent,
The number of messages exchanged with customers,
Click-through rates on recommended products,
The number of product recommendations shown to customers,
Escalations — conversations passed to a human (e.g., customer support team).
With these reports, you can easily evaluate how the AI Agent supports sales, engages customers, and frees up your team — all in one place, without the need for external tools.
Need more help?
If you have any further questions about the AI Agent in edrone, please do not hesitate to contact us at hello@edrone.me