From this article, you will learn what the statuses of downloads and product feed updates can be and what they mean.
Feed download and update statuses:
Updated - means that the feed has been uploaded correctly and is up to date
Failed - means that the system has lost access to the file and the data in the system is not updated
Completed with errors - means that the system has correctly reprocessed the file, but has detected incorrect values in the file for some products
In progress - means the system is processing the file
Inactive - means the product feed is disconnected
Not matched - means that the upload of the feed has failed (especially for feeds that required a mapping activity and the mapping was interrupted)
Rejected - means that a feed with the same address may already exist in the system or is currently pre-mapped or the file does not exist.
Unable to download feed - this means that the system could not download the feed. Try adding our IP to the whitelist to enable downloading
Server error - this means that the last attempt to upload a product feed encountered a server error (Error 500). Contact your e-commerce platform's technical support or try again in an hour.
Do you need additional help?
If you have any additional questions about the product feed, please contact us at firstname.lastname@example.org.