In order to take full advantage of edrone's Customer Care solutions, you must first set up your edrone Inbox.

It is a quick and easy process, done in just three steps.

Let's do it!

How to set up your Inbox

To begin, enter your Workspace and select INBOX from the main menu. When accessing this section for the first time, you will see this message:

Click on the GO TO SETTINGS button.

Step 1: Company name

Type in your store's name – without using any punctuation or special characters such as ä, ç, è. The edrone system will create a unique email address, which will be used for integrating the Inbox with your store's email address later on.

NOTE: This can't be changed later, so use real data and double-check to make sure there are no mistakes.

When you're ready, click on the CONFIRM AND CONTINUE button

Step 2: Emails (optional)

Your unique email address will have been created by the edrone system, and that's the email address you need to automatically forward your emails to in order to manage them inside your Inbox.

NOTE: this email address will no be visible to your customers. It is only for integration purposes.

Integrating Inbox with email

If you wish to use your Inbox to manage email conversations – which we highly recommend –, click on the COPY button to copy it to your clipboard. Now you just need to set up automatic forwarding to this email address.

The automatic forwarding process will be different for each email service provider. See below a list of tutorials for the most popular ones:

Click here for a step-by-step tutorial on how to set up automatic forwarding in Gmail. Even if you use a different email service, we strongly recommend going over this tutorial to better understand the process.

Click on the CONTINUE button for the final step in your Inbox settings.

Step 3: Agents (optional)

In this final step, you will be able to determine whether you'd like to assign all new messages to a specific agent. This step is optional, and you can change this setting at any time.

And you're done! Click here to find out all you can do with Inbox, and keep up the great work!

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