edrone's Inbox is your Customer Care hub where conversations from different channels can be easily managed by your team in one place.
Apart from Chat, Email and Facebook Messenger, it is possible to integrate your edrone Inbox with the most popular messaging platform in the world: WhatsApp.
With this integration, you will be able to see WhatsApp as an additional channel inside your Inbox.
Let's dive right in and see how this is done!
Go to Inbox tab
In the Inbox tab, in the top left corner, you will find instructions for integrating with the various channels available, including WhatsApp.
Click on WhatsApp
Click on Integrate WhatsApp.
Go to the form and fill in the required details to integrate with WhatsApp.
Click on Integrate WhatsApp
Fill the form
WhatsApp has a very strict policy on automated dispatches. We recommend using a phone number that you don't use on the app!
Enter the relevant data in the form, namely:
Company Facebook Buisness Manager ID - You can find your Business Manager ID in your company panel in Meta Business Suite. In the settings tab (business.facebook.com/settings), go to "Company Information" where you will find your Business Manager ID at the top of the page.
Brand name, that is, the name of the store, which will be displayed to the user after receiving a message via WhatsApp
Phone country code
Phone number
IMPORTANT: When providing a phone number, make sure it is a number that you do not use and is not connected to any existing WhatsApp account! Fill in the form.
Submit the completed form for verification.
Once you have submitted the form, our Support department will take the next steps and you will be informed of the success of the integration.
Remember that messages from WhatsApp will appear in Inbox with special icon.
Need more help?
If you have any further questions about the WhatsApp integration, please do not hesitate to contact us via chat or at hello@edrone.me